Access Customer Profiles in the agent workspace
After you enable Customer Profiles, agents can begin using customer information to provide personalized service. This topic explains how to access Customer Profiles in the agent workspace.
Tip
Make sure your agents have Customer profiles permissions in their security profile so they can access Customer Profiles. For more information, see Security profile permissions for Connect Customer Customer Profiles.
Use Customer Profiles in the agent workspace
Customer Profiles is a native application in the agent workspace. Your agents can access contact controls, Customer Profiles, and Cases all in a single browser window.
Note
You can access the agent workspace by using the following URL:
-
https://instance-name.my.connect.aws/agent/
If you access your instance using the awsapps.com domain, use the following URL:
-
https://instance-name.awsapps.com/connect/agent/
For help finding your instance name, see Find your Connect Customer instance name.
Embed Customer Profiles into a custom agent application
You can embed Customer Profiles alongside the Contact Control Panel (CCP) in a
custom agent application. You use the Connect Customer Streams
For information about embedding Customer Profiles, see the Streams documentation
To build your own user interface for Customer Profiles information, see the
documentation for the CustomerProfilesJS library on GitHub
Tip
When you build a custom agent application, you determine the URL agents use to access it. That URL might be very different from the one provided by Connect Customer. For example, your URL could be https://example-corp.com/agent-support-app.
